At softslumber.online, we are committed to providing high-quality products and a satisfying customer experience. If you are not satisfied with your purchase, please carefully read the following refund terms to understand our refund policy.
- Refund Eligibility
1.1 Returnable Products
We accept refund requests for the following:
Products that are unused within 30 days of receipt and remain in their original condition (including packaging and labels).
Incorrect or defective goods (such as products received that do not match the order or have manufacturing defects).
1.2 Non-Returnable Products
The following types of products are not eligible for a refund:
Opened or used products.
Special offer or promotional items.
- Refund Request Process
If you are eligible for a refund, please follow these steps to request one:
Contact us via email: brittanythompson@softslumber.online, providing your order number, purchase information, and reason for refund.
Our customer service team will reply to you within 1-3 business days, providing detailed return instructions and a return address.
Please return the product along with its original packaging and all accessories, and provide the return confirmation information you received.
- Refund Processing
Once we receive the returned product and confirm that it meets the refund requirements, your refund will be processed through the original payment method. Processing time is typically 5-10 business days, depending on the processing time of your bank or payment provider.
If the refund is due to an incorrect or defective item, we will cover the associated shipping costs.
- Shipping Costs
Original shipping costs will not be refunded unless the refund is due to a product defect or incorrect item.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Thank you for choosing softslumber.online. Your satisfaction is our constant pursuit!