Welcome to softslumber.online’s shipping terms. Please read the following terms carefully before placing your order to understand our shipping policy.
- Shipping Methods
1.1 Domestic Shipping (United States)
We offer several shipping options. Domestic orders can be shipped through the following companies:
United States Postal Service (USPS): Offers standard and priority shipping services, with delivery times typically ranging from 3 to 7 business days.
FedEx: Offers fast and reliable delivery services, including 2-day and next-day delivery options.
United Parcel Service (UPS): Offers various delivery services, including standard and expedited delivery, with delivery times typically ranging from 1 to 5 business days.
Shipping costs will vary depending on your location and the shipping method you choose. Specific costs will be displayed at checkout.
1.2 International Shipping
We also support the processing and shipping of international orders. International orders will be shipped using the following shipping companies:
International postal services (such as USPS International, DHL, FedEx International): Offer a variety of international shipping options, the specific choice depending on your address and package weight. Delivery typically takes 7-21 business days.
DHL: Provides fast international express service, typically delivering within 3-10 business days.
International shipping costs and duties will vary depending on the destination, package weight, and dimensions. Customers should note that additional duties and taxes may incur upon arrival at the destination, which are borne by the recipient.
- Processing Time
All orders will be processed within 1-3 business days after payment confirmation. Processing time does not include shipping time. During peak periods (such as holidays) or special promotional events, processing time may be longer. - Order Tracking
After shipment, you will receive a confirmation email containing a tracking number. You can track your package status directly on the shipping company’s website. - Damage and Loss
If you find your package damaged or items missing upon receiving your order, please contact our customer support team via email at brittanythompson@softslumber.online within 7 days. We will provide an appropriate solution based on the specific circumstances.
- Disclaimer
While we strive to provide accurate shipping times, shipping services may be delayed due to weather, road conditions, or other unforeseen circumstances. We are not liable for any shipping delays.
Thank you for choosing softslumber.online. We look forward to providing you with excellent service and products!